Recent services:
- Quitline: 1-877-335-2567 This is the first smoking cessation quitline in the Island. It is operated as part of a partnership with the Department of Health.
- EnControl A weight control program which has served over 900 individuals. Each has averaged a weight loss of over 20 lbs. Now expanding to offer bariatric services.
- Home Monitoring A distance Disease Management program designed in partnership with Cardiocom to monitor the health status of over 500 patients with health conditions such as diabetes, high blood pressure, congestive heart failure and COPD.
- Contact Center Far beyond a call center our services are keeping up with today's technology to include Web 2.0, text messaging, wireless monitoring, blogs and virtual coaching.
Ideal solutions
Ideal service solutions for today's demanding health care market.
"In 1997
the idea of creating a company specialized in providing triage services through a call center was only a dream... today is a reality. In true partnership with our clients we have grown to become the number one health care service solution in the market. Our services are designed with the needs of our clients in mind."
TeleMedik: Innova's Sister Company
Multiple healthcare needs... one solution.
TeleMedik's services are designed for today's healthcare market. Currently serving over 1.7 million lives in Puerto Rico and several thousand others in the United States and Latin America, our services combine highly specialized knowledge in the health field with the latest technology supported by evidence-based science. Our services are guaranteed to offer you one thing... results! Every effort is measured and validated against the latest programmatic and scientific evidence.
Telephonic Triage Nursing System. TeleMedik’s nursing advice program can be customized to meet your needs. This can mean "branding" the program, changing the recorded and/or nurse greetings, and even doing other inbound or outbound calling to meet your requirements. We want you to think of our call center as your call center, and will work with you to design a program that will give you all the individuality and functionality of an in-house call center for a fraction of the cost. We are currently working to transform TeleMedik’s Call Center into a Contact Center to include new technologies like text messaging, web 2.0, home monitoring (regular and wireless) and virtual coaching and disease management.
Some of out current services are:
Symptoms and medical conditions management
Emergency Room Redirection
Laboratory result orientation
Information about prescribed medications
Psychological orientation
Nutritional orientation & education
Travelers Aide Program
General benefits information
Advanced Triage. Triage nurses will coordinate access to 911, Private Ambulance, MD Home Visit and PCP for Medicare advantage participants in accordance with client established protocols. Service available during off business hours only or 24/7.
Wellness and Life Styles. The Wellness and Life Styles Division provides guidance, education, and direct services to promote healthy life styles and improve. This Division runs the “In Control” Weight Management Program and the only fully accredited and bilingual “Quitline” in Puerto Rico. In addition, this Division has developed a fully web-based health risk appraisal which meets the industry’s standards and can be easily applied to different populations:
Smoking Cessation Counseling Program
Tobacco Quit Line
Health Awareness
Health Risk Assessment (HRAs)
Health Screenings
Nutrition
Behavioral Management
Physical Activity
Self care
Occupational Health
Obesity & Weight Reduction Program
ED Notification. Emergency Department notification program is intended to keep primary care practices or Independent Practices Associations (IPAs) informed of possible admissions of their patient in collaboration with the ED facility. TeleMedik provides a 24/7 call center services to facilitate the communication between ED facility and Health plan’s on call providers.
Pharmacy Benefit Auditing.
PharmaMedik is the name of this innovative service at TeleMedik. It works with Health Insurance Companies to detect mistakes, fraud, or abuse of pharmacy benefits. This service includes:
Full fledge drug utilization reviews
Dx vs. Rx utilization matching
High drugs utilization patterns monitoring
Benefit abuse & fraud detection/management
Referral of catastrophic cases to DM Programs
Drugs formulary management consulting & redesign Drugs by Mail Programs Support
Disease Management.
TeleMedik’s Disease Management Program provides on going services to decrease the impact of high risk conditions and improve the quality of life of individuals living with an illness. Either thru telephonic coaching or thru home monitoring TeleMedik’s Disease Management Program provides a variety of evidence-based interventions targeting the following conditions:
Diabetes
High Blood Pressure
CHF
Asthma / COPD
High Risk Pregnancies